In any service, what get’s measured is very often what gets done. However, in government, there isn’t a mechanism akin to the stock market that reflects the performance of government services and motivates the government to improve accordingly.
The team delivered a private Beta, with 25 willing partners. Unfortunately, due to conflicting organizational priorities, the product was never launched but I hope that the legacy of the work will one day lead to a solution to this problem.
Roxanne Assadi, Katie Regan, Chris Thomas and the service performance team